Tip No. 14 and 15 – Cater to buyers’ needs to solve pick-up problems

Once an auction has ended and it’s time for buyers to pick up their items, panelists offered a few best practices to ensure orderly processes.

LL Auctions, Dickinson, Texas, now has buyers schedule their own pick-up times, though it still allows nonscheduled buyers to get their items on pick-up day, says the company’s Lisa Gay, CAI.

The difference is LL Auctions gives scheduled customers priority over those who don’t set up times. This allows the company to more adequately staff for pick-up, and it eliminates long lines.

Another panelist, Kurt Mingerink, of Orbitbid.com, Byron Center, Mich., talked about his company’s decision to provide customers with a three-day pick-up window. Three days allows Orbitbid.com customers to verify purchases, arrange transportation and not feel rushed by the pick-up process.

Will McLemore’s company separates the payment and pick-up processes, which has made removal more efficient and secure, McLemore, CAI, says.

After concluding a sale, McLemore Auction has a day for payment during which no one is allowed on the property to pick up their items. A lot of money changes hands on these days.

Then, a separate day for pick-up allows buyers to focus on one thing: acquiring their items by showing a paid invoice.

These tips are adapted from “25 tips for your auction business,” a story in the March 2013 issue of Auctioneer magazine. This blog features the top 15 tips.

Read the last tip.

Read the complete article here.

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Filed under Auction Industry, Auction marketing, Auctioneer magazine, CAI, Education, NAA Members

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