In response to member requests, a representative from the National Auctioneers Association’s membership team is now answering all calls to the headquarters telephone number.
Previously, callers were greeted by a recorded message and then required to listen to a list of choices. The process lasted up to two minutes. Now, a membership team representative assists callers almost immediately.
NAA CEO Hannes Combest says although the staff is relatively small, it was important to allocate resources so NAA members are able to speak with a live person and not hear a recording.
“Over the past two years, we’ve heard members voice their frustrations with the automated phone system at NAA headquarters,” Combest says. “While the automated service served a purpose, we wanted to offer a personal touch to members and limit the amount of frustration they might experience while navigating the phone system.”
Additionally, each headquarters employee now has a designated phone number so members can directly dial staff members. Please see the numbers below.
The NAA headquarters line is answered from 8:30 a.m. to 4:30 p.m. central time, Monday through Friday. Callers are directed to the recording after regular business hours, on weekends and during holidays.
To speak with a membership team representative, call (913) 541-8084.
Staff Direct Line Numbers
(913) 563-5420 – Steven Jackson
(913) 563-5422 – Rhonda Truitt
(913) 563-5423 – Hannes Combest
(913) 563-5424 – Bryan Scribner
(913) 563-5425 – Heather Rempe
(913) 563-5426 – Michael Avery
(913) 563-5427 – Carol Jorgenson
(913) 563-5428 – Lois Zielinski
(913) 563-5429 – Brandi McGrath
(913) 563-5430 – Ryan Putnam
(913) 563-5431 – Chris Longly
(913) 563-5434 – Carol Bond
(913) 563-5435 – Ruth Richardson
(913) 563-5439 – Joyce Peterson